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  1. #1
    Аватар для Kenny
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    Саппорт у Hewlett-Packard на сайте

    был ноут. пустой. ставил систему, дрова качал с сайта. пара устройств не встала. долго думал, решил таки хоть раз в жизни посмотреть что такое on-line support у них на сайте...
    открыл, ввёл product & serial numbers и описал проблему...
    вот какой получился диалог...

    [Thursday, November 08, 2007 2:52 PM] -- Automatically generated message:
    This is an automated message. Your request has been received by the Technical Support Center

    and has been queued until a support analyst is available. Support for HP notebook systems is

    available 24hrs a day, 7 days a week. You will receive a response to your support request in 5

    minutes or less.

    [Thursday, November 08, 2007 2:52 PM] -- Automatically generated message:
    A Support specialist, Prashanth M has been assigned to your case.



    [Thursday, November 08, 2007 2:52 PM] -- Automatically generated message:
    For reference, your Case ID is 3220660631

    [Thursday, November 08, 2007 2:52 PM] -- Prashanth M says:
    Hello Sergey, thank you for contacting HP and for your interest in our Active Chat online support.

    My name is Prashanth and I see you have a question regarding your notebook. I'm going to take a

    few moments to review your information and will message you back very soon.

    [Thursday, November 08, 2007 2:52 PM] -- Sergey Gribanov says:
    hi

    [Thursday, November 08, 2007 2:53 PM] -- Sergey Gribanov says:
    i have a notebook compaq 6720S

    [Thursday, November 08, 2007 2:53 PM] -- Sergey Gribanov says:
    all driver's are installed, but i still have a PCI device NOT installed in device list.

    [Thursday, November 08, 2007 2:53 PM] -- Sergey Gribanov says:
    and i don't see audio & modem in device list.

    [Thursday, November 08, 2007 2:54 PM] -- Sergey Gribanov says:
    i've installed all drivers from your site

    [Thursday, November 08, 2007 2:54 PM] -- Prashanth M says:
    Hi Sergey, how are you doing today?

    [Thursday, November 08, 2007 2:54 PM] -- Sergey Gribanov says:
    i'm ok

    [Thursday, November 08, 2007 2:56 PM] -- Sergey Gribanov says:
    ?

    [Thursday, November 08, 2007 2:56 PM] -- Prashanth M says:
    It's nice to know that.

    [Thursday, November 08, 2007 2:56 PM] -- Sergey Gribanov says:
    can u help me?

    [Thursday, November 08, 2007 2:57 PM] -- Prashanth M says:
    Sure, it is my pleasure assisting you and it is your right to have it.

    The information you have provided reflects that you have few device drivers not installed.

    [Thursday, November 08, 2007 2:58 PM] -- Sergey Gribanov says:
    which of them?

    [Thursday, November 08, 2007 2:58 PM] -- Sergey Gribanov says:
    on't see modem driver on site

    [Thursday, November 08, 2007 2:59 PM] -- Sergey Gribanov says:
    and audio driver don't install properly-it says that it can't install soundmax, 'cause the driver is not

    installed

    [Thursday, November 08, 2007 2:59 PM] -- Sergey Gribanov says:
    where can i find MODEM driver & audio

    [Thursday, November 08, 2007 3:00 PM] -- Prashanth M says:
    Let me assist you with the required drivers for modem and the Audio device.

    [Thursday, November 08, 2007 3:00 PM] -- Sergey Gribanov says:
    jr

    [Thursday, November 08, 2007 3:00 PM] -- Sergey Gribanov says:
    ok

    [Thursday, November 08, 2007 3:00 PM] -- Prashanth M says:
    Please stay connected while I provide the link to download the device drivers.

    [Thursday, November 08, 2007 3:00 PM] -- Sergey Gribanov says:
    i use winXP Pro

    [Thursday, November 08, 2007 3:05 PM] -- Sergey Gribanov says:
    and?

    [Thursday, November 08, 2007 3:05 PM] -- Prashanth M says:
    I truly appreciate your patience.

    [Thursday, November 08, 2007 3:07 PM] -- Prashanth M says:
    Modem Driver Installer for Microsoft Windows 2000/XP (32-bit):
    click here to download the update: ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36358.exe

    [Thursday, November 08, 2007 3:07 PM] -- Sergey Gribanov says:
    jr

    [Thursday, November 08, 2007 3:08 PM] -- Sergey Gribanov says:
    ok

    [Thursday, November 08, 2007 3:08 PM] -- Sergey Gribanov says:
    i've downloaded it

    [Thursday, November 08, 2007 3:08 PM] -- Sergey Gribanov says:
    nd what about audio?

    [Thursday, November 08, 2007 3:09 PM] -- Prashanth M says:
    Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio:
    click here to download the update: ftp://ftp.hp.com/pub/softpaq/sp32501-33000/sp32646.exe

    [Thursday, November 08, 2007 3:10 PM] -- Prashanth M says:
    ADI SoundMAX High-Definition (HD) Audio Driver for Microsoft Windows

    XP:http://h20000.www2.hp.com/bizsupport...?lang=en&cc=us

    &prodTypeId=321957&prodSeriesId=3442832&prodNameId=3442833&swEnvOID=1093&swLang=

    8&mode=2&taskId=135&swItem=ob-54886-1

    [Thursday, November 08, 2007 3:12 PM] -- Prashanth M says:
    Sergey, it is required to install Microsoft Universal Audio Architecture (UAA) Bus Driver for High

    Definition Audio driver and then proceed with the installation of ADI SoundMAX High-Definition

    (HD) Audio Driver for Microsoft Windows XP.

    [Thursday, November 08, 2007 3:12 PM] -- Prashanth M says:
    Let us install the updates and check if we are successful installing the drivers.

    [Thursday, November 08, 2007 3:13 PM] -- Prashanth M says:
    It is suggested to restart the notebook after every installation.

    [Thursday, November 08, 2007 3:14 PM] -- Sergey Gribanov says:
    ok. wait 5 minutes please

    [Thursday, November 08, 2007 3:14 PM] -- Prashanth M says:
    Sure, you can take your time.

    [Thursday, November 08, 2007 3:25 PM] -- Sergey Gribanov says:
    thank you, it's ok!

    [Thursday, November 08, 2007 3:25 PM] -- Sergey Gribanov says:
    why this drivers are not in list ?

    [Thursday, November 08, 2007 3:25 PM] -- Sergey Gribanov says:
    i mean the list of drivers on site for this model

    [Thursday, November 08, 2007 3:27 PM] -- Prashanth M says:
    The server is getting updated and the drivers would be updated shortly.

    [Thursday, November 08, 2007 3:27 PM] -- Prashanth M says:
    It was indeed my pleasure assisting you.

    [Thursday, November 08, 2007 3:27 PM] -- Sergey Gribanov says:
    thank you! bye

    [Thursday, November 08, 2007 3:27 PM] -- Sergey Gribanov says:
    ) by the way, i'm from russia ) i was glad to talk to english. i didn't practise it for a long time

    [Thursday, November 08, 2007 3:28 PM] -- Prashanth M says:
    I truly appreciate your generosity.

    [Thursday, November 08, 2007 3:29 PM] -- Prashanth M says:
    It was indeed my pleasure assisting you.

    [Thursday, November 08, 2007 3:29 PM] -- Sergey Gribanov says:
    ) bye bye

    [Thursday, November 08, 2007 3:29 PM] -- Prashanth M says:
    Is there any other technical issue that I can assist you with today?

    [Thursday, November 08, 2007 3:29 PM] -- Sergey Gribanov says:
    no thanks

    [Thursday, November 08, 2007 3:29 PM] -- Prashanth M says:
    Sergey, you may be surveyed regarding our conversation today and I want to make sure you are

    completely satisfied. Would you agree that we have resolved the issue and may I mark your case

    as closed?

    [Thursday, November 08, 2007 3:30 PM] -- Sergey Gribanov says:
    yes )

    [Thursday, November 08, 2007 3:31 PM] -- Prashanth M says:
    I would like to know if you have any feedback for me or any suggestions to improve my support

    interaction skills. Thank you for your time and consideration.

    [Thursday, November 08, 2007 3:32 PM] -- Sergey Gribanov says:
    you're consult me in high level. and solved the problem very fast

    [Thursday, November 08, 2007 3:32 PM] -- Prashanth M says:
    Thank you for your feed back.

    [Thursday, November 08, 2007 3:33 PM] -- Prashanth M says:
    Sergey, since we have completed troubleshooting your issue, I am going to close this support

    request at this time. If you should need assistance in the future, please try our Instant Support

    program again. You may start a new session and refer to case ID number 3220660631. The agent

    who helps you at that time can use the ID number to see a record of our conversation. Thank you

    again for contacting HP and have a great day. Prashanth.

    [Thursday, November 08, 2007 3:33 PM] -- Sergey Gribanov says:
    bye than


    мои впечатления? положительные. помогли быстро. доступно объяснили. и объяснили почему так. всё просто замечательно, доволен. ток форма на сайте эта тормозит, иногда первые буквы фраз не пропечатывались..
    вот.

    Лига зла
    Хочу чоппер

  2. #2
    Аватар для Takeshi Kitano
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    по моему ничего выдающегося для хп... а че в русскую то не позвонили? они обычно тоже очень хорошо отвечают

  3. #3
    Moderator AG Team Аватар для DAE
    Регистрация
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    E300 4matic
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    Записей в дневнике
    12
    хы. я когда прочитал "как у тя дела" ржать начал.
    думал заигрывает))
    Phone: +7 (495) 724-34-12
    Skype: dentelis
    Мой drive2

  4. #4
    Аватар для Kenny
    Регистрация
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    kia cee'd, vw tiguan
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    да нафиг мне звонить. я и так всё выяснил.

    2DAE: ога. сам улыбнулся. )

    Лига зла
    Хочу чоппер

  5. #5
    LPD: Рубин Аватар для AseR
    Регистрация
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    [:||||:]
    McMillan: Hello
    Support: Hello
    McMillan: Are you support engineer?
    Support: Yes
    Support: Do you speak russian?
    McMillan: нет
    McMillan: no
    McMillan: 6ля, палюсь
    Renault F1 Team | Клуб владельцев и любителей марки Renault
    -----
    покинул форум

  6. #6
    Аватар для Kenny
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    kia cee'd, vw tiguan
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    Цитата Сообщение от AseR Посмотреть сообщение
    [:||||:]
    :]||||[:
    ибо бор. и боян у тя кривой получился в цитировании )))

    Лига зла
    Хочу чоппер

  7. #7
    LPD: Линда Аватар для Мышь
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    КиРюша & МышьМобиль
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    Записей в дневнике
    17
    ниасилила, многа букаф

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