Саппорт у Hewlett-Packard на сайте

[Kenny]

был ноут. пустой. ставил систему, дрова качал с сайта. пара устройств не встала. долго думал, решил таки хоть раз в жизни посмотреть что такое on-line support у них на сайте...
открыл, ввёл product & serial numbers и описал проблему...
вот какой получился диалог...

[Thursday, November 08, 2007 2:52 PM] -- Automatically generated message:
This is an automated message. Your request has been received by the Technical Support Center

and has been queued until a support analyst is available. Support for HP notebook systems is

available 24hrs a day, 7 days a week. You will receive a response to your support request in 5

minutes or less.

[Thursday, November 08, 2007 2:52 PM] -- Automatically generated message:
A Support specialist, Prashanth M has been assigned to your case.



[Thursday, November 08, 2007 2:52 PM] -- Automatically generated message:
For reference, your Case ID is 3220660631

[Thursday, November 08, 2007 2:52 PM] -- Prashanth M says:
Hello Sergey, thank you for contacting HP and for your interest in our Active Chat online support.

My name is Prashanth and I see you have a question regarding your notebook. I'm going to take a

few moments to review your information and will message you back very soon.

[Thursday, November 08, 2007 2:52 PM] -- Sergey Gribanov says:
hi

[Thursday, November 08, 2007 2:53 PM] -- Sergey Gribanov says:
i have a notebook compaq 6720S

[Thursday, November 08, 2007 2:53 PM] -- Sergey Gribanov says:
all driver's are installed, but i still have a PCI device NOT installed in device list.

[Thursday, November 08, 2007 2:53 PM] -- Sergey Gribanov says:
and i don't see audio & modem in device list.

[Thursday, November 08, 2007 2:54 PM] -- Sergey Gribanov says:
i've installed all drivers from your site

[Thursday, November 08, 2007 2:54 PM] -- Prashanth M says:
Hi Sergey, how are you doing today?

[Thursday, November 08, 2007 2:54 PM] -- Sergey Gribanov says:
i'm ok

[Thursday, November 08, 2007 2:56 PM] -- Sergey Gribanov says:
?

[Thursday, November 08, 2007 2:56 PM] -- Prashanth M says:
It's nice to know that.

[Thursday, November 08, 2007 2:56 PM] -- Sergey Gribanov says:
can u help me?

[Thursday, November 08, 2007 2:57 PM] -- Prashanth M says:
Sure, it is my pleasure assisting you and it is your right to have it.

The information you have provided reflects that you have few device drivers not installed.

[Thursday, November 08, 2007 2:58 PM] -- Sergey Gribanov says:
which of them?

[Thursday, November 08, 2007 2:58 PM] -- Sergey Gribanov says:
on't see modem driver on site

[Thursday, November 08, 2007 2:59 PM] -- Sergey Gribanov says:
and audio driver don't install properly-it says that it can't install soundmax, 'cause the driver is not

installed

[Thursday, November 08, 2007 2:59 PM] -- Sergey Gribanov says:
where can i find MODEM driver & audio

[Thursday, November 08, 2007 3:00 PM] -- Prashanth M says:
Let me assist you with the required drivers for modem and the Audio device.

[Thursday, November 08, 2007 3:00 PM] -- Sergey Gribanov says:
jr

[Thursday, November 08, 2007 3:00 PM] -- Sergey Gribanov says:
ok

[Thursday, November 08, 2007 3:00 PM] -- Prashanth M says:
Please stay connected while I provide the link to download the device drivers.

[Thursday, November 08, 2007 3:00 PM] -- Sergey Gribanov says:
i use winXP Pro

[Thursday, November 08, 2007 3:05 PM] -- Sergey Gribanov says:
and?

[Thursday, November 08, 2007 3:05 PM] -- Prashanth M says:
I truly appreciate your patience.

[Thursday, November 08, 2007 3:07 PM] -- Prashanth M says:
Modem Driver Installer for Microsoft Windows 2000/XP (32-bit):
click here to download the update: ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36358.exe

[Thursday, November 08, 2007 3:07 PM] -- Sergey Gribanov says:
jr

[Thursday, November 08, 2007 3:08 PM] -- Sergey Gribanov says:
ok

[Thursday, November 08, 2007 3:08 PM] -- Sergey Gribanov says:
i've downloaded it

[Thursday, November 08, 2007 3:08 PM] -- Sergey Gribanov says:
nd what about audio?

[Thursday, November 08, 2007 3:09 PM] -- Prashanth M says:
Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio:
click here to download the update: ftp://ftp.hp.com/pub/softpaq/sp32501-33000/sp32646.exe

[Thursday, November 08, 2007 3:10 PM] -- Prashanth M says:
ADI SoundMAX High-Definition (HD) Audio Driver for Microsoft Windows

XP:http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us

&prodTypeId=321957&prodSeriesId=3442832&prodNameId=3442833&swEnvOID=1093&swLang=

8&mode=2&taskId=135&swItem=ob-54886-1

[Thursday, November 08, 2007 3:12 PM] -- Prashanth M says:
Sergey, it is required to install Microsoft Universal Audio Architecture (UAA) Bus Driver for High

Definition Audio driver and then proceed with the installation of ADI SoundMAX High-Definition

(HD) Audio Driver for Microsoft Windows XP.

[Thursday, November 08, 2007 3:12 PM] -- Prashanth M says:
Let us install the updates and check if we are successful installing the drivers.

[Thursday, November 08, 2007 3:13 PM] -- Prashanth M says:
It is suggested to restart the notebook after every installation.

[Thursday, November 08, 2007 3:14 PM] -- Sergey Gribanov says:
ok. wait 5 minutes please

[Thursday, November 08, 2007 3:14 PM] -- Prashanth M says:
Sure, you can take your time.

[Thursday, November 08, 2007 3:25 PM] -- Sergey Gribanov says:
thank you, it's ok!

[Thursday, November 08, 2007 3:25 PM] -- Sergey Gribanov says:
why this drivers are not in list ?

[Thursday, November 08, 2007 3:25 PM] -- Sergey Gribanov says:
i mean the list of drivers on site for this model

[Thursday, November 08, 2007 3:27 PM] -- Prashanth M says:
The server is getting updated and the drivers would be updated shortly.

[Thursday, November 08, 2007 3:27 PM] -- Prashanth M says:
It was indeed my pleasure assisting you.

[Thursday, November 08, 2007 3:27 PM] -- Sergey Gribanov says:
thank you! bye

[Thursday, November 08, 2007 3:27 PM] -- Sergey Gribanov says:
) by the way, i'm from russia ) i was glad to talk to english. i didn't practise it for a long time

[Thursday, November 08, 2007 3:28 PM] -- Prashanth M says:
I truly appreciate your generosity.

[Thursday, November 08, 2007 3:29 PM] -- Prashanth M says:
It was indeed my pleasure assisting you.

[Thursday, November 08, 2007 3:29 PM] -- Sergey Gribanov says:
) bye bye

[Thursday, November 08, 2007 3:29 PM] -- Prashanth M says:
Is there any other technical issue that I can assist you with today?

[Thursday, November 08, 2007 3:29 PM] -- Sergey Gribanov says:
no thanks

[Thursday, November 08, 2007 3:29 PM] -- Prashanth M says:
Sergey, you may be surveyed regarding our conversation today and I want to make sure you are

completely satisfied. Would you agree that we have resolved the issue and may I mark your case

as closed?

[Thursday, November 08, 2007 3:30 PM] -- Sergey Gribanov says:
yes )

[Thursday, November 08, 2007 3:31 PM] -- Prashanth M says:
I would like to know if you have any feedback for me or any suggestions to improve my support

interaction skills. Thank you for your time and consideration.

[Thursday, November 08, 2007 3:32 PM] -- Sergey Gribanov says:
you're consult me in high level. and solved the problem very fast

[Thursday, November 08, 2007 3:32 PM] -- Prashanth M says:
Thank you for your feed back.

[Thursday, November 08, 2007 3:33 PM] -- Prashanth M says:
Sergey, since we have completed troubleshooting your issue, I am going to close this support

request at this time. If you should need assistance in the future, please try our Instant Support

program again. You may start a new session and refer to case ID number 3220660631. The agent

who helps you at that time can use the ID number to see a record of our conversation. Thank you

again for contacting HP and have a great day. Prashanth.

[Thursday, November 08, 2007 3:33 PM] -- Sergey Gribanov says:
bye than


мои впечатления? положительные. помогли быстро. доступно объяснили. и объяснили почему так. всё просто замечательно, доволен. ток форма на сайте эта тормозит, иногда первые буквы фраз не пропечатывались..
вот.

 

[Takeshi Kitano]

по моему ничего выдающегося для хп... а че в русскую то не позвонили? они обычно тоже очень хорошо отвечают

 

[DAE]

хы. я когда прочитал "как у тя дела" ржать начал.
думал заигрывает))

 

[Kenny]

да нафиг мне звонить. я и так всё выяснил.

2DAE: ога. сам улыбнулся. )

 

[AseR]

[:||||:]

McMillan: Hello
Support: Hello
McMillan: Are you support engineer?
Support: Yes
Support: Do you speak russian?
McMillan: нет
McMillan: no
McMillan: 6ля, палюсь

 

[Kenny]

[:||||:]

:]||||[:
ибо бор. и боян у тя кривой получился в цитировании )))

 

[Мышь]

ниасилила, многа букаф